Do you have a studio I can visit?

Sorry, we are an online retailer only but feel free to purchase several items that you are interested in, try them on at your own convenience at home, and return those that are unsuitable.

How long does it take for you to dispatch items?

Mon-Fri we aim to dispatch your item within 24 hours (48 hours at weekend). If the item you have purchased is a made-to-order item or is out of stock we will inform you immediately and give you a timeline when you can expect to receive your order.

I have spotted an item I love on your website but it is marked 'Sold'. Can you get me another one?

If the item is a one-off vintage piece we cannot guarantee that we can find you the same, but we can do our best to source or make something similar.

The item I like is marked 'Reserved', can I still buy it?

No, these are one-off items reserved by customers when they wish to try them at a dress fitting to ensure the item suits. If an item doesn't suit and is available again for sale, the 'reserved' tag will be removed.

I don't have a Paypal account, how can I pay?

Please see our Payment section under Terms and Condition providing a step by step guide on payment using credit/debit cards. You can also pay using a friend's/relative's account (with their permission, of course!), just remember to mail us your address if it differs from that of the account holder.

I don't live in the UK, how much will the postage be?

We send items worldwide, please mail us in advance of ordering and we can let you know the total cost. The average cost of international Signed For delivery is 10.00 pounds P&P (with tracking and insurance for packages up to 200g).

Do you offer combined P&P if I purchase more than one item?

Yes, we offer combined postage, if items can fit in the same package.  Contact us in advance for an electronic invoice or pay online and we will refund surplus postage costs (within 24 hours). Note there will be a handling and packaging charge for each item.

I feel unsure about sending money via the Internet, can you reassure me?

We encourage all our customers to exercise caution when purchasing online. Ensure that any company you are buying from has provided a full address and land line number in their contact details. Encrypted payment systems (like the one we offer) also provide additional peace of mind as your card/Paypal account details are not accessible to the vendor. 

We believe our bride's gallery speaks volumes about our happy customers.

Where are your items made?

Many of our custom made items are produced in England but, to offer you the best possible selection, we also work with US and Australian designers. Our antique/fine jewellery is sourced worldwide.

Can you tell me a bit of the history about the item I am purchasing?

Unless your item has been purchased from a seller with a story to tell (or documentation), sadly not. We endeavour to date as many of our items as we can and can give you some idea of provenance by letting you know which country your piece was sourced from. The rest is up to your imagination, surely one of the greatest pleasures of owning vintage pieces.....

I really like some of your pearl items but I'm not sure if they would be a good colour match.

Let us know the item codes of the pieces you are interested in and we can advise you on the best colour and design matches.

What are Swarovski pearls?

These are simulated pearls with the equivalent hardness of natural pearls (due to a solid crystal centre) and the equivalent size and lustre of South Sea pearls.  Similar necklaces to the ones featured on our website in cultured pearl retail for thousands of pounds (but only an expert could tell the difference!). 

I would like to buy one of your items as a gift (not for a wedding). Can you send my order in a plain box?

No problem. We can dispatch your item in generic packaging marked 'Vintage Gems'. Let us know if you would also like to include a special hand written message.

Can I return an item if it doesn't suit?

Of course! We understand it's not always easy buying from a picture on the internet. Our full returns policy is detailed under our Terms and Conditions section, please read this carefully prior to purchasing.

I need my item URGENTLY (like, tomorrow!). Can you help? 

We will do our best to accommodate rush orders with next day delivery but do try to place your order well in advance to avoid disappointment.

Can I return a custom made item?

Yes we allow returns on all items.

Do you offer a bridal styling service?

Not directly, but we can recommend an excellent stylist who can work with you via mail or face-to-face (fully trained and specialises in bridal consultations). Contact Tanya on her website at http://www.colourmebeautifulni.co.uk .