All items are authentic vintage and are carefully selected for their quality and aesthetic appeal. Dependent on age, some items will show signs of wear - we have pointed out these 'flaws' as best we can. Most enhance the timeless qualities of these pieces.
PAYMENT
We accept the following methods of payment.
After 'Buy Now' check your order details, then press 'Proceed to Checkout' where you will find a section 'Don't have a Paypal account?'. Follow the instructions to pay via credit card.
Alternatively, if you prefer, you can also pay via Paypal.
PayPal - Accepts most major credit cards.
POSTAGE CHARGES
Note: International customers must contact us in advance to receive an invoice with correct postal/shipping charges (customers are responsible for all customs charges).
Within the UK, all items (under the value of £36.00) are sent First Class Recorded(except those with a value of less than £5.00 which are sent normal first class delivery). Vintagebridaljewellery does not take any responsiblity for late delivery of items or items that go astray in the post (we keep proof of postage with tracking number for every item sent and this will be sent to the customer to claim a refund from the Post Office in the event of non-delivery.). We use the Special Delivery option for items over £36.00 as this will ensure that your items are insured up to the value of £500.
Postage and packing charges (for UK customers) are detailed under the item price, these can be summarised as follows:
UK First class recorded delivery (smaller) £3.50
UK First class recorded delivery (larger) £4.50
UK Special Delivery on all items over 36.00 * £6.00
Europe (smaller) £6.00
(larger) £7.00
International (smaller) £8.00
(larger) £10.50
All items will require a signature upon delivery. If you are unable to sign for your package it will be returned to your local Royal Mail sorting office and held for 7 days for recorded delivery and 3 weeks for special delivery and international signed for. If a package is returned to Vintagebridaljewellery because delivery was not possible the cost of re-sending the package will be the responsibility of the customer.
RETURNS
In the unlikely event that you are not satisfied with your goods we must be notified within 2 days of you receiving your order. The goods must then be received by us within 10 days of notification.
All returned goods must be sent recorded delivery signed for in the original packaging to qualify for a refund. We will not accept returns after the 10 day period. Please return to address on return label on your package with your name enclosed (or the name of the person on the payment account) so we can trace your account.
International customers must also nofify us within 2 days if they wish to return an item. All items must be returned via Airmail using a tracked postage option, (note customerss will also be responsible for any customs charges imposed). Return items must be posted back to us within FIVE days of original receipt (the tracking option allows us to identify the date a package was dispatched).
On receipt of the goods a full refund will be issued less postage and packing fees as these are a direct cost to us.
Due to hygiene reasons we cannot accept returns of earrings and that includes earrings that are part of a set.
Refunds will not be given for used goods or goods returned after the date of your event/wedding. We have the right to refuse returns if we suspect that our returns policy is being abused. All returns will be refunded within 30 days of receipt of the goods.
The cost of return postage will be met by you. The goods must be in the original condition together with their original packing in order for a full refund.
CONTACTING US
Please use the 'Contact Us' Form to send your queries directly to us. Alternatively, you can contact us at info@vintagebridaljewellery.co.uk.